Emergency triage centers which take ambulance, fire and police calls from the public operate to very different standards than traditional contact centers. But what can they learn from their commercial counterpart?
Computer-aided dispatch systems (CAD) is a method of dispatching taxicabs, field service technicians, and even for the management of critical emergency services like 9-1-1 calls.
The world’s most agile and powerful technologies are used daily to help us shop, eat, and navigate, but up until now, they have not been powering emergency call software systems. It is critical that we put today’s most robust technology behind the 911 triage call systems where every second counts in interpreting the precise type of emergency at hand.