What Emergency Centers Can Learn From Commercial Contact Centers

While we all hope never to have to call 9-1-1, an awful lot of us do. The USA reports receiving an average of 240 million calls a year. Emergency triage centers which take ambulance, fire and police calls operate to very different standards than traditional contact centers. Despite their differences, commercial contact centers can learn a lot from emergency centers – and vice versa.

NAVIGATOR 18 conference

The team behind the FIT Platform join leading innovators at NAVIGATOR 18

While we all hope never to have to call 9-1-1, an awful lot of us do. The USA reports receiving an average of 240 million calls a year. Emergency triage centers which take ambulance, fire and police calls operate to very different standards than traditional contact centers. Despite their differences, commercial contact centers can learn a lot from emergency centers – and vice versa.

The New, Innovative 9-1-1 Triage System

The world’s most agile and powerful technologies are used daily to help us shop, eat, and navigate, but up until now, they have not been powering emergency call software systems. It is critical that we put today’s most robust technology behind the 911 triage call systems where every second counts in interpreting the precise type of emergency at hand.