Computer-aided dispatch systems (CAD) is a method of dispatching taxicabs, field service technicians, and even for the management of critical emergency services like 9-1-1 calls.
Much like Google’s natural language search, the FIT Platform allows users to query vast amounts of information using regular spoken keywords or language questions, using the power of search technology to return results with impressive speed and simplicity.
The FIT Platform is live at one of the largest 9-1-1 command centres which responds to more than 1.5 million emergencies each year.
The team behind the FIT Platform showcase how it delivers critical efficiencies beyond the industry’s legacy off-the-shelf triage systems.
Infinity CCS, a leading call center software company, has launched an innovative 9-1-1 dispatch system, poised to revolutionize the market for telephone triage.