What does 20 years of global contact center expertise do for the world’s most critical organizations?
It reinvents them.
FIT was developed by contact center software leader Infinity CCS, whose technology is used by more than 12,000 users across 13 countries in multiple languages. Infinity CCS works with the world’s largest contact centers, powering dynamic workflow engines that yield measurable efficiencies.
Through FIT Platform’s agility and powerful data analytic tools, we deliver unprecedented benefits that outperform existing, inflexible systems.
The FIT Platform is backed by a range of professional services that support software deployment and training. Our experienced team works with you to integrate into your CAD system, automate your standardized or tailored algorithms, and train your EMS teams to be completely self-sufficient with the system.
We partner with globally-renowned system integrators such as Northrop Grumman, a market leader with a distinguished pedigree in the critical dispatch sector.