What does 20 years of global contact center expertise do for the medical emergency triage sector?


It reinvents it.

FIT was developed by contact center software leader Infinity CCS, whose technology is used by more than 12,000 users across 12 countries in multiple languages. Infinity CCS works with the world’s largest contact centers, powering dynamic workflow engines that yield measurable efficiencies.


Our intelligent, dynamic call center workflow engine perfectly adapts to the critical demands of the emergency triage sector.

We applied our robust call center technology into emergency triage — a sector ripe for overhaul.

Through FIT Platform’s agility and powerful data analytic tools, we deliver unprecedented benefits that outperform existing, inflexible triage systems.

Partner with FIT

The FIT Platform is backed by a range of professional services that support software deployment and training. Our experienced team works with you to integrate into your CAD system, automate your standardized or tailored algorithms, and train your EMS teams to be completely self sufficient with the system.
We partner with globally-renowned system integrators such as Northrop Grumman, a market leader with a distinguished pedigree in the critical dispatch sector.
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I don’t know any technology system that could beat infinity for flexibility or performance. Or any IT team that could deliver at speed with such precision.

Sarah Leff, Operations Director, Interact

Explore the FIT Platform