Computer-aided dispatch (CAD) is a method of dispatching taxicabs, field service technicians, and even for the management of critical emergency services like 9-1-1 calls.
The idea is that individuals in a dispatch center can easily view and understand the status of all units being dispatched. CAD provides displays and tools so that the dispatcher has an opportunity to handle calls-for-service as efficiently as possible.
The FIT Platform seamlessly integrates into existing 9-1-1 CAD systems, helping to improve call response times and get the right type of emergency resource on the road as quickly and as efficiently as possible.
In a typical scenario, when an emergency call comes in, it is immediately routed to a call handler who is guided through the call by FIT’s dynamic workflows. FIT and CAD are integrated at the desktop via a local connector, enabling call information to be captured within the workflow and populating the CAD in real time.
When sufficient information is captured, vehicle dispatch is automated via the CAD. As the call continues, supplementary information is sent directly to the vehicle on route. With the FIT Platform hosted on its own server (on premise or in the cloud) a local log ‘mirrors’ the application so that if connectivity is compromised, work continues uninterrupted. The FIT Platform console houses the workflow designer and management reporting with full security protection. Integration into the client’s analytics engine means that all call information is available for analysis to support insight, continuous improvement or transformation programs.
The FIT Platform automates emergency triage, empowers your agents and promotes continuous improvement. It can be deployed quickly and easily by our professional services team, who will partner with you to design and implement a solution that meets the demands of your environment.