The world’s most agile and powerful technologies are used to help us shop, eat, and navigate, but up until now, they have not been powering the EMS (emergency medical services) triage systems that help save lives.
One of the biggest pain points for points for emergency call center teams is that they can not configure existing inflexible systems or introduce question changes to enhance and optimize call response time.
Infinity CCS Ltd has reinvented emergency triage with its FIT Platform, by taking robust call center workflows and placing them in emergency triage – a sector ripe for overhaul.
The FIT platform delivers critical efficiencies beyond the industry’s traditional, inflexible emergency triage systems. FIT gives EMS field personnel a flexible, intelligent triage platform that delivers powerful data insights.
Teams now not only have access to all of the call data collected, but are using it to refine response processes and introduce new, critical efficiencies to time-to-dispatch.
It is time that we equip the 9-1-1- call handlers with the most robust technology available today, to help them save lives.